Our Technology
We offer the following call center solutions:
Call Center Solutions
Complete and professional call center; includes fully staffed Crime Stoppers call center tailored to your specific contact center needs. Recommended for all Crime Stoppers programs. Regardless of volume, Alternative Answers can help you more effectively and efficiently serve your Tipsters.
Technical Support Solutions
Includes benchmark service levels, real-time reporting, sophisticated IVR/call routing capabilities, and superior quality of service.
Customized Solutions
Never miss the opportunity to step-up in an emergency case situation again by choosing our After-Hours and customized phone bank services. Keep your existing Crime Stopper number and your existing staff. This option makes it possible to receive a large volume of calls from around the world, 24/7. Special cases and emergencies happen. Let Alternative Answers take the stress and strain out of the equation. Experience the freedom of a flexible and responsive contact center.
It's time for your Crime Stoppers program to make a change.
Answering machines do no justice for your Crime Stoppers program.
Your Professional Independent Call Center for Crime Stoppers
Alternative Answers has updated our computerized phone system to benefit
our Crime Stoppers clientele.
Some of the features of our system include:
Personalized Call-Forwarding Lines
Each Crime Stoppers unit will have their own exclusive line to call forward to. This allows
the operator to review information for your unit’s area.
On-Screen Information
With your own exclusive line, we can document crucial information when your line is
activated so our Call Takers are well informed.
Patching Feature
When a Coordinator has specific instructions that they would like to talk to a specific caller,
we can patch the caller to the Coordinator in a matter of seconds.
Alternative Answers is a leading provider of call processing technology. This technology includes automated phone systems as well as a database driven call center.
At Alternative Answers, our technology platforms and our strategic business focus help drive our growth and enhance our level of customer service. Matched with our state-of-the-art systems and internet technologies, our service has survived the test of time.
Our phone systems are leading edge computer telephony based systems that include interactive voice response software and message broadcasting options. Our technology enables us to be as simple or as sophisticated as needed.
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We employ sophisticated technologies to ensure that all of our communications to clients are secure. |
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Our operations run 24/7 and our staff have access to advanced and comprehensive call processing systems. |
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Our technical staff is constantly searching for capabilities and equipment that will assist you in all your messaging needs. |
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We use APC Uninterrupted power supply's coupled with generator backup to guarantee the up-time of our entire network. |
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Dedicated to servicing our customers we have taken great steps to ensure the redundancy of our entire network. |
With support services from ITS Consulting Group and TipSoft Software Alternative Answers has been able to maintain the 24/7 requirement of the call center industry move forward with leading edge technology.
Alternative Answers takes business continuity seriously and is continuously looking for ways to further increase the availability of our systems.
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